BOOKING POLICY:

PLEASE READ ALL CAREFULLY

As with any other event space, we can never guarantee any space for any other time than what you have booked. This needs to include total set up and break down.
We often have very last minute bookings and will have to take them when opportunity arises.

We make our schedule according to bookings and staff make plans with family etc, so staying past your booked time will incur a surcharge of £1.50 per minute.
Do not assume this means you can just stay later and pay a charge as that will not be allowed without prior knowledge.

You are welcome to call only on the day to see if the space is free and if so you can come in early to prepare the space but this is never guaranteed before hand.
Full payment is taken at the time of booking. We can never be responsible for inclement weather and in no case will we be able to refund any part of your booking. This includes bouncy castle costs.
Bouncy castle may not be put up in winds which exceed 24mph or rain.
If you have borrowed paddling pools, you and guests use at your own risk as there will be no insurance cover for water play. Any equipment brought into the venue is your responsibility and is not covered by our insurance.

All bookings are non-transferable.

Please do NOT expect ice, ice containers or fridge space for your party as we do not have the capabilities.

The carpark at the moment is 3 free hours and no return for 4 hours. The parking lot is not ours, it belongs to the council for the park and we can’t guarantee its availability or terms of use.
There are restrictions on Marsh land during school times, these change often so please check signs carefully.

Tables and chairs are not charged for but you are responsible for putting them out and putting them back. Tables are heavy and unattractive so you will need to provide covers.
We provide 2 rubbish bin liners for your event which we will dispose of. Any more than will fit in those 2 bin bags must be removed from the park by yourselves.
You may not use any other bins in the park nor leave bin bags of your own anywhere near or in the park bins. You may purchase extra bin bags for removal at £5 each.

If you have booked a party with us, we provide all you might need for what we are serving and we dispose of all relevant rubbish.
You are welcome to bring anything additional you might want for your party. Any excess rubbish, boxes, balloon canisters or beer or drinks bottles of any kind must be removed and taken home, not left anywhere in the park or in or near park bins.

BBQ’s are only allowed in the tarmac area with previous arrangement only and all coals MUST be removed from the area and NOT dumped anywhere in the park.
Council fines may apply here.

Any damage to assets, the property, soft play or bouncy castle due to bad behaviour or neglecting to control children must be covered by the person who booked the venue so please read the rules emailed to you carefully.
This includes extra cleaning for food or drink on soft play or bouncy castle.

You will be asked to leave a working bank card behind the counter as a deposit for any damages or staying past your booked time.

Thank you and we look forward to your party.